Frequently Asked Questions

Hugs Health is a wellness brand built for families, starting with our kids' liquid multivitamins — Smarty Hugs AM and Smarty Hugs PM.

We ship throughout the U.S., with international shipping also available. Duties and taxes may apply depending on your country.

All major credit and debit cards, plus express checkout options including Shop Pay, Apple Pay, Google Pay, Afterpay, and Klarna.

Yes — apply your code at checkout. Only one discount can be applied per order unless otherwise stated.

You'll get a tracking email as soon as your order ships. You can also track your order anytime from the link in that email.

Most orders process within 1–3 business days (excluding weekends and holidays). Processing may take a little longer during high-volume launches.

First, please check your mailbox and any parcel locker, around your front or side door, and with neighbors or building staff.

Still missing after 24–48 hours? Email us at orders@hugsplushealth.com and we'll help.

If your order hasn't shipped yet, email us right away with your order number and the correct address and we'll do our best to update it. Once an order ships, address changes usually aren't possible.

Usually, yes — as long as it hasn't been processed or shipped yet. Reach out quickly with your order number and we'll see what we can do.

Email orders@hugsplushealth.com within 7 days of delivery with your order number, a photo of what you received, and a photo of the shipping label or box if you have it. We'll make it right.

When available, expedited options appear at checkout. Expedited shipping speeds up transit time, though it doesn't always shorten processing time.

Shipping is calculated at checkout based on your address and order size. Orders over $99 ship free.

Delivery times vary by shipping method and location — you'll see an estimate at checkout and in your shipping confirmation email. Carrier delays can happen during peak seasons and severe weather.

We offer a 30-day money-back guarantee. Items should be unused, unopened, and in their original packaging — for safety reasons, we typically can't accept returns on opened consumables.

Email orders@hugsplushealth.com with your order number and the reason for the return, and we'll send over next steps.

Once your return is received and approved, refunds are processed within 5–10 business days back to your original payment method.

When exchanges are available, you can request one for the same item, subject to availability.

Smarty Hugs AM: a strawberry mint morning multivitamin with iron, folic acid, a full B-vitamin complex, vitamin C, and D3.

Smarty Hugs PM: a blueberry dream bedtime formula with magnesium, L-theanine, chamomile, and lemon balm. Many families use both as part of one daily routine.

Follow the directions on the bottle label. If you have questions about what's right for your child, check with your pediatrician — especially if your child has a medical condition or takes medication.

Our formulas are intended for children ages 2 and up. Always follow label directions and keep supplements out of reach of children.

Please review the ingredient label on the product page. If your child has allergies or sensitivities, contact us before ordering and we'll help confirm what's inside.

The expiration date is printed on the bottle label.

Smarty Hugs products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Please consult a qualified healthcare professional with any medical questions.

You'll receive your selected products automatically on the schedule you choose, and save 20% on every delivery.

Manage your subscription anytime from your account, or contact support and we'll take care of it for you.

Your next charge date is shown in your subscription portal and in your reminder emails ahead of each delivery.

Email orders@hugsplushealth.com. Support hours are Monday–Friday, 9am–5pm ET, with a typical response time of 24–48 business hours.

Reach out to collabs@hugsplushealth.com and our team will follow up.