Returns & Refunds
What is your return policy?
We want you to feel good about your purchase. Our general policy:
- Returns accepted within [30 days] of delivery
- Items must be unused/unopened and in original packaging
(For safety, we typically can’t accept returns on opened consumables.)
How do I start a return?
Email orders@hugsplushealth.com
- Order number
- Reason for return
We’ll reply with next steps.
When will I receive my refund?
Once your return is received and approved, refunds are processed within [5–10 business days] back to your original payment method.
Can I exchange an item?
If exchanges are offered, you can request an exchange for the same item in a different size or color, subject to availability.
