Refund Policy
We stand behind Smarty Hugs. Here's how returns and refunds work, and how to start one.
What Qualifies for a Return
Items should be unused, unopened, and in their original packaging. For safety reasons, we typically can't accept returns on opened consumables.
How to Start a Return
Email orders@hugsplushealth.com with your order number and the reason for the return, and we'll send over next steps.
Refund Timing
Once your return is received and approved, refunds are processed within 5–10 business days back to your original payment method.
Exchanges
When exchanges are available, you can request one for the same item, subject to availability. Email us with your order number to check what's possible.
Damaged or Missing Items
If your order arrived damaged or is missing an item, email us within 7 days of delivery with your order number, a photo of what you received, and a photo of the shipping label or box if you have it. We'll make it right.
Questions?
Reach us at orders@hugsplushealth.com. Support hours are Monday–Friday, 9am–5pm ET, with a typical response time of 24–48 business hours.