Shipping Policy

Most orders process within 1–3 business days (excluding weekends and holidays). Processing may take a little longer during high-volume launches.

Shipping is calculated at checkout based on your address and order size. Orders over $99 ship free.

Delivery times vary by shipping method and location — you'll see an estimate at checkout and in your shipping confirmation email. Carrier delays can happen during peak seasons and severe weather.

When available, expedited options appear at checkout. Expedited shipping speeds up transit time, though it doesn't always shorten processing time.

You'll get a tracking email as soon as your order ships. You can also track your order anytime from the link in that email.

We ship throughout the U.S., with international shipping also available. Duties and taxes may apply depending on your country.

If your order hasn't shipped yet, email us right away with your order number and the correct address and we'll do our best to update it. Once an order ships, address changes usually aren't possible. Cancellations work the same way — reach out quickly and we'll see what we can do before it processes or ships.

First, please check your mailbox and any parcel locker, around your front or side door, and with neighbors or building staff. Still missing after 24–48 hours? Email us and we'll help.

Email us within 7 days of delivery with your order number, a photo of what you received, and a photo of the shipping label or box if you have it. We'll make it right.

Reach us at orders@hugsplushealth.com. Support hours are Monday–Friday, 9am–5pm ET, with a typical response time of 24–48 business hours.