Help With My Order
How do I track my order?
Once your order ships, you’ll receive an email with tracking.
You can also track anytime here: [Tracking link]
When will my order ship?
Most orders process in [1–3 business days] (excluding weekends/holidays). During high-volume launches, processing can take a bit longer.
My tracking says “Delivered” but I don’t have it—what do I do?
First, check:
- Your mailbox + parcel locker
- Around your front/side door
- With neighbors or building staff
If it still hasn’t turned up after 24–48 hours, contact us and we’ll help: orders@hugsplushealth.com
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, we’ll do our best to update it. Email us ASAP with:
- Order number
- Correct address
Once an order ships, address changes may not be possible.
Can I cancel my order?
We can usually cancel only if the order hasn’t been processed/shipped yet. Reach out quickly with your order number.
My order is missing an item / arrived damaged—help!
We’ve got you. Email orders@hugsplushealth.com within [7 days] of delivery with:
- Order number
- A photo of what you received
- A photo of the shipping label/box (if available)
We’ll make it right.
Do you offer expedited shipping?
If available, you’ll see expedited options at checkout. Expedited shipping speeds up transit time, but does not always reduce processing time.
