Hugs Plus Health® Returns & Refunds Policy (Subscription Orders)
The Returns and Refunds Policy (“Policy”) applies to all subscription orders placed by the Buyer (“you,” “your,” or “buyer”) through Hugs Plus Health® (“we,” “us,” “our,” or “the Company”) website (www.hugsplushealth.com) (the “Website”) and [mobile app, if applicable]. Hugs Plus Health® reserves the right to update this Policy at any time for any reason. Changes will be notified on our Website, and your continued use of our services constitutes acceptance of the updated terms. This Policy is subject to and incorporated into our General Terms and Conditions available on the Website. Please review the full Terms and Conditions for additional details governing your use of our services and purchases.
1. Scope and Application
This Policy applies to all purchases placed through our Website and governs our standard return and refund procedures, including all eligibility requirements, timelines, conditions, and limitations; however, if you choose to add Protect Plus order protection to your purchase at checkout, your order will be subject to Protect Plus terms of use that are available at:https://www.protectplus.io/pages/termsofservice
2. Return of Opened Products
We will only process the refund of an opened product when the order is protected with Protect Plus – order protection. Upon receipt and inspection of the returned product, we will process your refund to the original payment method used for the purchase. Refunds typically take 7–14 business days to process, depending on your payment provider.
3. Return of Unopened Products
3.1 Returns and Refunds for Unopened Products
Returns and refunds for unopened products are permitted, provided that:
3.1.1. The product remains in its original, sealed packaging;
3.1.2. The product shows no signs of use, tampering, or damage;
3.1.3. The product is in resalable condition; and
3.1.4. The return is requested within 30 days of purchase.
3.2 Products Not Available for Return
The following are not eligible for return:
3.2.1. Discontinued Products. Products that have been discontinued by the Company.
3.2.2. Rebranded Products. Products that have been rebranded by the Company.
3.2.3. Products with Changed Presentation. Products for which presentation or warnings have changed.
3.2.4. Discounted / Sale Items. Products bought during sales events or at a discounted price are not eligible for return. Discounted price sales are final.
3.3 Shipping Fee for Returns
In the event of a return, you will pay a $6 shipping fee for the return label, unless the order was protected with Protect Plus at checkout.
4. Refunds — Same Payment Method
Once we receive the product in our facilities, we will refund the price of the product to the original payment method used for the purchase.
5. Customer Due Diligence
Customer agrees to exercise reasonable care and diligence before completing any purchase, including but not limited to:
5.1. Thoroughly reviewing product descriptions, specifications, and dimensions;
5.2. Examining customer reviews and ratings;
5.3. Contacting Customer Service with any pre-purchase inquiries;
5.4. Understanding product compatibility and suitability for intended use.
6. Protect Plus
We offer optional, fee-based order protection available for purchase at checkout. If you elect to purchase this protection, it will cover return shipping costs and enable you to receive a full refund of the purchase price in the event of a return, no questions asked. This protection is entirely optional and available on an opt-in basis only; any purchase made without order protection will be governed by the standard terms set forth in this Policy.
The order protection service is provided by Protect Plus, and by purchasing this protection, you agree to be bound by their General Terms of Use, which can be found at:https://www.protectplus.io/pages/termsofservice
7. Acknowledgment and Acceptance
By completing a purchase, you expressly acknowledge that you have read, understood, and agree to be bound by this return/refund limitation and all terms set forth in this Policy.
8. Incorporation of General Terms of Use
This Policy is supplemental to and should be read in conjunction with our General Terms of Use. To the extent any matter is not specifically addressed herein, the provisions of our General Terms of Use shall apply and govern. In the event of any conflict between this Policy and the General Terms of Use, the terms of this Policy shall control with respect to subscription-related matters.
