PRIVACY POLICY — Hugs Plus Health®

CONTENTS

SCOPE OF THE POLICY
INFORMATION WE COLLECT
HOW WE USE YOUR INFORMATION
HOW WE SHARE YOUR INFORMATION
HOW WE STORE AND PROTECT YOUR INFORMATION
YOUR RIGHTS AND CHOICES REGARDING YOUR DATA
AFFILIATE & INFLUENCER SMS COMMUNICATIONS
THIRD-PARTY LINKS AND BEHAVIORAL TRACKING
CHILDREN’S DATA
CHANGES TO THIS PRIVACY POLICY
CONTACT

1. SCOPE OF THE POLICY

This policy applies to all visitors to the Website and users of Hugs Plus Health’s products. Your use of the Website or purchase of products is also subject to our Terms of Service.

2. INFORMATION WE COLLECT

A. Information You Provide

We collect personal information you provide, such as your name, phone number, address, and messages or attachments sent to us.

B. Information Collected Automatically

We collect data using cookies, tracking pixels, analytics tools (e.g., Google Analytics), and other technologies to improve your experience. You can modify cookie settings in your browser, though certain features may be affected.

We also collect anonymous data, including IP addresses, referral data, browser type, and platform information. Log files help us analyze trends, administer the Website, and improve user experience.

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Communicate with you about products, services, and inquiries.

  • Provide customer support to assist with issues.

  • Improve the Website through research, testing, and analysis.

  • Comply with legal obligations and respond to legal proceedings.

4. HOW WE SHARE YOUR INFORMATION

A. Business Purposes

We may share aggregated, non-identifiable data with partners. Personal information may be shared with:

  • Trusted businesses processing data on our behalf under confidentiality agreements.

  • Affiliated services to provide a seamless experience.

  • Third-party service providers for advertising and analytics.

  • Carefully selected business partners offering complementary services.

B. Legal Requirements

We may disclose your data to comply with legal obligations, respond to legal processes, enforce our Terms, cooperate with law enforcement, or protect our rights and safety.

C. Corporate Transactions

Your data may be shared in connection with a merger, sale, or corporate restructuring.

D. With Your Consent

We may share your information as directed by you.

5. HOW WE STORE AND PROTECT YOUR INFORMATION

A. Security

We implement security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data. Access to personal information is restricted to employees who require it for business operations.

B. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to meet legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means.

When personal information is no longer required, we will delete or de-identify it in accordance with applicable laws and internal policies.

6. YOUR RIGHTS AND CHOICES REGARDING YOUR DATA

A. All Users

Reviewing and Updating Your Information
To review or update your personal data, contact admin@hugsplushealth.com.

Email Preferences
You can unsubscribe from marketing emails via the unsubscribe link, but you will continue receiving transactional emails.

Cookie Preferences
Adjust cookie settings in your browser to manage tracking.

“Do Not Track” Signals
We do not honor “Do Not Track” browser requests at this time.

B. State-Specific Privacy Rights

Residents of California, Indiana, Maryland, New Jersey, Tennessee, and Virginia have additional rights regarding their personal information under their respective privacy laws. These rights generally include:

  • Right to Know: You may request confirmation of whether we process your personal data and access details, including the categories of data collected, sources, purposes, and third-party sharing.

  • Right to Correct: You may request corrections to inaccurate personal data we hold about you.

  • Right to Delete: You may request the deletion of your personal information, subject to exemptions under state law.

  • Right to Obtain a Copy: You may request a copy of the personal data we have collected about you.

  • Right to Opt-Out: You may opt out of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling that produces legal or similarly significant effects.

  • Right to Appeal: If we deny your request, you may appeal our decision. To appeal a decision, please reply to our original response or email admin@hugsplushealth.com with the subject line “Privacy Request Appeal”.

  • Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

Note: Some states have additional privacy rights, but they do not apply to Hugs Plus Health at this time. This Privacy Policy will be updated if that changes.

C. California-Specific Rights

Shine the Light: Under Cal. Civ. Code § 1798.83, you may request details about our disclosure of personal information to third parties for direct marketing purposes.

Do Not Share My Personal Information: You may request that we do not share your personal information, including for advertising purposes. We do not knowingly share the personal data of minors under 16 without required authorization.

Categories of Collected and Disclosed Personal Information: The below outlines the categories of personal information we may have collected from and about California residents over the past 12 months, as well as the categories of recipients to whom we have disclosed this information for business or commercial purposes.

Category of Personal Information Collected Categories of Sources Business or Commercial Purpose for Collection Categories of Third Parties to Whom Disclosed Sold or Shared?
Identifiers (e.g., name, email, IP address) Directly from consumer, Shopify Process orders, customer support, marketing, fulfillment, fraud prevention E-commerce, logistics vendors, social media, customer engagement, payment processors Shared
Customer Records Information (e.g., name, phone, billing address) Directly from consumer, Shopify Process orders, customer support, marketing, fulfillment, fraud prevention E-commerce, logistics vendors, social media, customer engagement, payment processors Shared
Commercial Information (e.g., purchase history) Transaction history, Shopify Process orders, customer support, marketing, fulfillment, fraud prevention E-commerce, logistics vendors, social media, customer engagement, payment processors Shared
Internet/Network Activity (e.g., browsing history, ad interactions) Cookies, pixels, tracking scripts, Shopify Process orders, customer support, marketing, fulfillment, fraud prevention E-commerce, logistics vendors, social media, customer engagement, payment processors Shared
Geolocation Data (e.g., IP-based location) Device/browser tools, Shopify Process orders, customer support, marketing, fulfillment, fraud prevention E-commerce, logistics vendors, social media, customer engagement, payment processors Shared
Sensitive Personal Information (e.g., precise location) Directly from consumer, Shopify Process orders, customer support, marketing, fulfillment, fraud prevention E-commerce, logistics vendors, social media, customer engagement, payment processors Shared
Inferences (e.g., profiles or scores) Shopify Process orders, customer support, marketing, fulfillment, fraud prevention E-commerce, logistics vendors, social media, customer engagement, payment processors Shared

D. Global Privacy Control and Opt-Out Preference Signals

We recognize and honor browser-based opt-out preference signals, such as the Global Privacy Control (GPC), where required by law (including California). When we receive a valid GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information and/or targeted advertising, as applicable.

E. Profiling and Automated Decision-Making

Some states grant you the right to opt out of profiling in connection with decisions that produce legal or similarly significant effects. We do not engage in automated decision-making or profiling that would produce such effects without meaningful human involvement. If we begin to do so in the future, we will update this Privacy Policy and provide you with appropriate notice and opt-out rights.

F. Exercising Your Rights

To submit a request regarding your privacy rights, please contact us via:

  • Email: admin@hugsplushealth.com – Include your full name, residential address, email, phone number, and the nature of your request.

  • Webform: Complete our online request form with the required details.

We will respond within 45 days and notify you if an extension is needed.

7. AFFILIATE & INFLUENCER SMS COMMUNICATIONS

As part of Hugs Plus Health's Affiliate & Influencer Program, we collect your mobile number to send SMS updates about your participation, earning opportunities, and account support.

Texts are sent only with your consent. We never share, rent, or sell your number for marketing. Message and data rates may apply. Text STOP to unsubscribe or HELP for customer care.

8. THIRD-PARTY LINKS AND BEHAVIORAL TRACKING

Third-Party Links

Our website may include links to third-party products or services. These external sites operate independently and have their own privacy policies. We are not responsible for their content or activities.

Third-Party Information Gathering

Hugs Plus Health may display content and advertisements from third parties that track user activity beyond what is described in this policy. These third parties may place cookies on your device, collect data, or solicit personal information. For details on third-party tracking, cookies, and how to opt out, please review the privacy policies of the respective third-party providers.

9. CHILDREN'S DATA

To use this website, you must:

  • Be 18 years or older and legally able to enter a binding contract, or

  • Be 13 years or older with parental or guardian consent.

The website is not intended for children under 13, and no one under 13 may use it. By using the website, you affirm that you meet the age requirement.

10. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically as our website evolves and privacy laws change. Updates will be posted online, and by continuing to use the website, you agree to the latest version of this policy.

11. CONTACT

If you have any questions about this Privacy Policy, please contact us at:

CPH Holding d/b/a Hugs Plus Health
1470 Tropic Park Drive
Sanford, Florida 32773

Email: admin@hugsplushealth.com